Snap Shops (the "App") is operated by Best Code Studio ("we", "us", "our"). This Privacy Policy explains what information the App collects, how we use it, who we share it with, and the choices you have. By creating an account or using the App you agree to this Policy.
Snap Shops is a marketplace that connects shoppers with local shops. Shoppers browse shops, follow them, chat with sellers, and order physical products. Shop owners create shop profiles, publish products and posts, and manage orders.
1. Information we collect
Information you provide
- Account & profile: your name, email address, phone number, and profile photo.
- Shop information (shop owners): shop name, description, category, address/branch locations, working hours, contact details, and business registration details you choose to add.
- Content you create: products, posts, stories, photos and videos, reviews and ratings, and messages you send in chat.
- Verification documents (KYC): where required to verify a shop or a seller, identity/registration images you upload.
- Support & reports: information you provide when you contact support, report a bug, or report content.
Information collected automatically
- Identifiers: a user account ID and a device push-notification token, used to operate the App and deliver notifications.
- Usage: in-app interactions such as follows, views and similar counters used to run features like the feed and discovery.
- Location (optional): if you tap "Use my location" or a shop sets a branch location on the map, we use precise device location for that purpose. We never detect or infer your country silently — you are always asked. You can decline, and you can change the permission in your device settings.
Purchases
- Order & billing history: records of orders, seller subscriptions and product-listing plans, and related invoices.
- Payment card details are NOT collected or stored by the App. Payments are processed by third-party payment providers (FastPay, First Iraqi Bank (FIB), and ZainCash) inside their own apps/pages. We receive only a confirmation and a transaction reference — never your card number or wallet credentials.
We do not collect health data, your contacts, browsing history outside the App, or precise advertising identifiers. We do not use third-party advertising networks, and we do not track you across other companies' apps or websites.
2. How we use your information
- To create and operate your account and shop.
- To show shops, products, posts and stories, and to power search, the feed and following.
- To enable orders, bookings, chat, notifications and reviews.
- To process seller subscriptions, product-listing plans and related billing through the payment providers.
- To moderate content, prevent fraud and abuse, enforce our Terms, and keep the service safe.
- To provide customer support and respond to your requests.
3. How your information is shared
- With other users: content you publish (shop profile, products, posts, stories, reviews, public profile name/photo) is visible to other users. Messages are shared with the participant you chat with.
- With shops you interact with: when you place an order or contact a shop, the information needed to fulfil it (such as your name, phone, delivery details and order contents) is shared with that shop.
- Service providers: we use Google Firebase / Google Cloud (authentication, database, storage, notifications) and Bunny.net (media delivery) to host and run the App. Payment providers (FastPay, FIB, ZainCash) process payments.
- Legal: we may disclose information where required by law or to protect our rights, users, or the public.
- We do not sell your personal information.
4. Data storage and international transfer
Your data is stored on secured Google Cloud / Firebase infrastructure and may be processed on servers located outside your country. We rely on our service providers' security and contractual protections to safeguard it.
5. Data retention and deletion
We keep your information for as long as your account is active or as needed to provide the service and meet legal, tax and dispute-resolution obligations. You can delete your account at any time from Settings → Support → Delete Account, which removes your profile and associated personal data, subject to records we must retain by law (for example, transaction records). You may also email us to request deletion.
6. Security
We use industry-standard measures — including authentication, access controls and encryption in transit — to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data and respond to incidents.
7. Your choices and rights
- Access & correction: you can view and edit your profile and shop information in the App.
- Deletion: delete your account as described above.
- Location: location is optional and permission-based; you control it in your device settings.
- Notifications: you can turn off push notifications in your device settings.
8. Children
Snap Shops is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will remove it.
9. Changes to this Policy
We may update this Policy from time to time. Material changes will be reflected by updating the "Last updated" date and, where appropriate, notifying you in the App.
10. Contact us
Questions or requests about this Policy or your data:
Best Code Studio — info@bestcodestudio.com